PARSIPPANY — Delta Dental of New Jersey has promoted Lori Acker to Senior Vice President of Operational Transformation. Acker was previously Vice President of Claims and Customer Service.
Directing a staff of approximately 200, in this role Ms. Acker will run the organization’s core operations. She will also be responsible for realizing significant changes to DDNJ’s operating and technology roadmap model as the organization continues adapting to the evolution of the healthcare marketplace.
“Lori is a results-driven executive who has consistently demonstrated meaningful progress, impactful achievements, and sound leadership since she came to Delta Dental in 1987,” said Dennis G. Wilson, President and CEO, Delta Dental of New Jersey. “Lori will work closely with me, our Executive Management team, and our Board of Trustees to architect and execute a set of solutions that will enable our organization to meet the demands of a rapidly changing market environment.”
Ms. Acker joined Delta Dental of New Jersey nearly 30 years ago, holding a progression of positions in the Premium Billing Department including Supervisor, Manager, and Director. In 1997, Acker transferred to Customer Service and was promoted to Assistant Vice President. Most recently, she served as Vice President, Claims and Customer Service, where she played a key role in all large group implementations and spearheaded major projects that successfully improved self-service capabilities.
Acker graduated from William Paterson University with a bachelor of science in business administration. She is a Past President of the Garden State Chapter of the International Customer Service Association.
About Delta Dental
Delta Dental of New Jersey, Inc. is New Jersey’s leading dental benefits company, providing or administering coverage to more than 1.6 million people through contracts with groups in New Jersey and Connecticut. In Connecticut, Delta Dental of Connecticut, Inc. is a newly licensed insurer that writes dental coverage on an insured basis, and Delta Dental of New Jersey administers self-funded dental benefit programs. For more information, click here.
