PARSIPPANY — Public utilities looking to advance the performance and results of their consumer-focused programs, including energy assistance initiatives, and participants’ experience, will be meeting with Solix, Inc., at the Customer Connections Conference hosted by the American Public Power Association November 5 – 8 in Sacramento. Solix, a sponsor of the conference, is a best-in-class provider of program and process management, regulatory compliance and customer care services for businesses and government agencies throughout the United States.
Solix Assist-U is specially designed to support the needs of utilities and supports a wide array of activities associated with the operational and customer support requirements of utilities’ discount and low-income assistance programs.
Using geographic, demographic and trends data, Solix’ business intelligence support tool enables utilities to identify potential program growth and efficiency opportunities. Solix’ omni-channel customer care for utilities offers leading edge technology coupled with thoughtful human interaction resulting in personalized engagement and an enhanced customer experience. Utility customers also are provided communication options that suit their personal preferences including phone, email, and live web chat.
To learn more about how Solix helps public utilities achieve greater success click here. If you are unable to attend the conference and would like to schedule a complimentary consultation at a different time, please call 844-SOLIXUS or email info@solixinc.com
Based at 30 Lanidex Plaza with operations across the nation including Texas, New York and Illinois; Solix provides business process outsourcing, program management including eligibility determination, and customer care services for all levels of government agencies as well as utilities, health insurers and some of the largest telecoms in the nation. Solix helps customers run more efficient programs, qualify applicants faster with greater accuracy, and enable more responsive customer communications for an enhanced experience.
